HELP CENTER
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Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Once shipped, delivery typically takes 6-10 business days, depending on your location.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking link. You can also check your order status anytime using the link in your order confirmation email.
When will I receive my tracking number?
Tracking details are usually available within 1–3 business days after purchase, once your order has been shipped.
What if my order is delayed?
If your order takes longer than expected, please allow a short buffer for carrier delays. If there’s still no update, contact our support team and we’ll be happy to help.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for unused items in original condition. Full details are available on our Returns & Refunds Policy page.
How do I start a return?
To start a return, contact our support team with your order number and reason for return. We’ll guide you through the next steps.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5–10 business days and issued to your original payment method.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.
Product Information
What’s included in the package?
The package includes the projector, remote control, power cable, and user manual.
Is the product compatible with my device?
The projector works independently and does not require connection to another device to operate.
How does the product work?
The projector connects to Wi-Fi and runs built-in streaming apps, with access to YouTube and Google Play for additional downloads.
Is setup required?
Minimal setup is required. Simply plug in the projector, turn it on, and connect to Wi-Fi to start using apps like Netflix and YouTube.
Please note: batteries for the remote control are not included.
